At Toys Car Store, we’re committed to delivering precision RC products to enthusiasts worldwide as quickly as our modified touring cars hit the finish line. Below you’ll find everything you need to know about our shipping and returns process.
Global Shipping for RC Racers
Shipping Options & Timelines
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Order processing: 1-2 business days
- Delivery time: 10-15 business days after shipping
- Free Shipping (Orders over $50):
- Carrier: EMS
- Order processing: 1-2 business days
- Delivery time: 15-25 business days after shipping
Note: We ship globally except to certain restricted Asian and remote regions. International customers may experience additional customs processing time.
30-Day Precision Guarantee
We stand behind every competition-grade body shell in our collection, from 190mm touring car bodies to 8th scale rally shells. If your item isn’t race-ready, we’ll make it right.
Non-Returnable Items
- Opened decal sets (including 8th Rally X Decals)
- Used body shells with any modifications
- Custom paint jobs or scaled modifications
- Clearance items marked “final sale”
Returns & Exchanges Process
Step-by-Step Returns
- Initiate Your Request
Email [email protected] within 15 days of delivery using our template below.
- Package Your Items
Include all original packaging (190mm-225mm bodies require protective foam). Cockpit sets and tools must have all components.
- Ship to Our HQ
Address: Toys Car Store Returns, 4977 Hannah Street, Charlotte, US 28273
Note: Customers are responsible for return shipping unless the error was ours.
- Inspection & Processing
Our RC specialists inspect returns within 3 business days. You’ll receive email confirmation when complete.
Returns Request Template
Subject: Return Request – Order #[Your Order Number]
Dear RC Specialists,
I would like to request a return/exchange for my recent purchase:
Order Number: [Insert]
Product(s): [List items – e.g., “1/10 BMW Body Shell – 190mm”]
Reason: [Damaged/Incorrect Item/Other (please specify)] [For exchanges, specify desired replacement item]
I have:
□ Kept all original packaging
□ Not modified or used the item(s)
□ Included all components (for tools/cockpit sets)
Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name] [Your Contact Number]Refund Timeline & Methods
Approved refunds process with the same speed as our same-day order processing:
- Credit Card/PayPal: 3-5 business days (original payment method)
- Bank Transfers: 5-7 business days (international may take longer)
Note: Original shipping costs are non-refundable unless the return results from our error.
Exchange Priority Handling
- Same model exchanges ship within 24 hours of approval
- Different model exchanges may require price adjustment
- We cover standard shipping for replacement items
International Returns
For our global RC community (excluding restricted regions):
- Mark packages as “RETURNED GOODS” to avoid customs fees
- We recommend tracked shipping (DHL/FedEx)
- Allow extra processing time for international inspections
Need Help?
Our RC support team responds faster than a modified touring car completes its lap! Contact us at [email protected] for any questions about shipping or returns.