Last Updated: [Insert Date]

At Toys Car Store, we understand that even the most carefully selected 1/10 scale body or rally decal might need adjustment. Just as we craft our competition-grade RC body shells with precision, we’ve designed a streamlined returns process for our global community of hobbyists and racers.

30-Day Satisfaction Guarantee

We stand behind every BMW, Audi, and Alfa Romeo licensed body shell in our collection. If your item arrives damaged or doesn’t meet your racing standards, we’ll make it right within 30 days of delivery.

Non-Returnable Items

  • Opened decal sets (8th Rally X Decals, etc.)
  • Used body shells with any signs of modification
  • Custom-ordered items (special paint jobs or scaled modifications)
  • Clearance items marked as “final sale”

Returns & Exchanges Process

  1. Initiate Your Request
    Email [email protected] within 15 days of receiving your order. Use our template below for fastest processing.
  2. Package Your Items
    Return all original packaging for body shells (190mm-225mm touring car bodies must include protective foam). Cockpit sets and body shell tools should include all components.
  3. Ship to Our HQ
    Send to:
    Toys Car Store Returns
    4977 Hannah Street
    Charlotte, US 28273
    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
  4. Inspection & Processing
    Our RC specialists will inspect returned items within 3 business days of receipt. You’ll receive email confirmation when your refund or exchange processes.

Refund Timeline & Methods

Once approved, refunds process with the same speed as our same-day order processing:

  • Credit Card/PayPal: 3-5 business days (original payment method)
  • Bank Transfers: 5-7 business days (international may take longer)

Note: Refunds exclude original shipping costs unless the return results from our error.

Exchange Requests

Need a different size crawler body or drift shell? Exchanges are prioritized:

  • Same model exchanges ship within 24 hours of approval
  • Different model exchanges may require price adjustment
  • We cover standard shipping for replacement items

Returns Request Template

Copy/paste this template to [email protected]:

Subject: Return Request – Order #[Your Order Number] Dear RC Specialists, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Product(s): [List items – e.g., “1/10 BMW Body Shell – 190mm”] Reason: [Damaged/Incorrect Item/Other (please specify)] [For exchanges, specify desired replacement item] I have: □ Kept all original packaging □ Not modified or used the item(s) □ Included all components (for tools/cockpit sets) Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

International Returns

For customers outside the US (excluding restricted Asian/remote regions):

  • Mark packages as “RETURNED GOODS” to avoid customs fees
  • We recommend using tracked shipping (DHL/FedEx)
  • Allow extra processing time for international inspections

Questions? Our RC support team responds faster than a modified touring car completes its lap! Contact [email protected].